Regulations

§ 1 Definitions

The terms and expressions used herein shall be construed as follows:

1. Order Form – an interactive form available in the Store enabling the conclusion of the Agreement, in particular by adding Products to the cart and specifying the terms of the Agreement, including the delivery and payment methods.
2. Customer – a Consumer, Sole Trader, or any other entity making purchases via the Store or creating an Account within the Store.
3. Consumer – a natural person who enters into an Agreement with the Seller that is not directly related to their business or professional activity, possessing additional rights arising from the provisions of Consumer Law.
4. Account – a dedicated panel within the Store that allows a registered Customer to log in and contains data provided by the Customer as well as information about orders placed by them in the Store.
5. Consumer Law – the provisions of Polish law in force, granting Consumers special rights in relations with entrepreneurs, in particular the provisions of the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2020, item 287, as amended).
6. Product – a movable item (Goods) available in the Store or accessible via the website, including the Store, or an electronically provided Service that is the subject of the Agreement between the Customer and the Seller.
7. Goods – a movable item available in the Store that is the subject of the Agreement between the Customer and the Seller.
8. Electronically Provided Services or Services – services provided electronically via the Seller’s website at www.margo24.pl, excluding the services listed on the Seller’s website under Categories → Services, the terms and conditions of which are not covered by these Terms and Conditions and are determined individually.
9. Sole Trader – a natural person concluding an Agreement directly related to their business activity, provided that the content of this Agreement indicates that it does not have a professional nature for them, resulting in particular from the subject of their business activity disclosed under the provisions on the Central Registration and Information on Business.
10. Terms and Conditions – these Store terms and conditions.
11. Store – the online store operated by the Seller at the following address: www.margo24.pl.
12. Seller – Margo Limited Liability Company, a limited partnership with its registered office in Toruń, address: ul. Forteczna 7, 87-100 Toruń, entered into the National Court Register by the District Court in Toruń, VII Commercial Division of the National Court Register under KRS number: 0000323502, Tax ID (NIP): 879 258 82 94, Business ID (REGON): 340551886, share capital: PLN 13,454,000.
13. Agreement – a sales agreement for a Product, entered into or concluded between the Customer and the Seller via the Store. Depending on the nature of the Product, the Agreement may also mean an agreement for the provision of electronic Services or a work contract.

§ 2 Preliminary Provisions

1. These Terms and Conditions constitute an Agreement for the provision of electronic services entered into between the Customer and the Seller. These Terms and Conditions also define the conditions for concluding and performing the Agreement between the Customer and the Seller, the subject of which is the sale of Goods.
2. Creating an Account within the Store or using the Services provided via the Store without creating an Account—including, in particular, concluding an Agreement—requires acceptance of the provisions of these Terms and Conditions.
3. Acceptance of the provisions of these Terms and Conditions is equivalent to concluding an open-ended Agreement for the provision of electronic services with the Seller.
4. These Terms and Conditions are addressed to both Consumers and other Customers, including in particular entrepreneurs.
5. Additional rights are granted in these Terms and Conditions to Consumers and Sole Proprietor Entrepreneurs. These rights do not extend to other Customers, such as limited liability companies, joint-stock companies, or simple joint-stock companies.
6. Only persons of legal age may use the Store's services.

§ 3 Contact with the Seller

§ 4 Services

1. Through the Store, the Seller provides services that enable:
   1. browsing the Products available through the Store,
   2. adding Products to the shopping cart,
   3. ordering Products placed in the shopping cart,
   4. paying the price for the ordered Products,
   5. creating an Account within the Store and using the Account functionalities, in particular providing and saving Customer data and browsing the order history in the Store.
2. Using the Services listed in points a–d does not require creating an Account.
3. In addition to the Services described in point 1, the Seller has the right to conduct other activities through the Store, in particular providing additional services.

§ 5 Technical Requirements

1. The condition for using the Store is meeting the minimum technical requirements regarding the internet connection and computer equipment:
   1. having a functioning device such as a computer, phone, or tablet with a display capable of showing web pages,
   2. having access to the Internet,
   3. having an up-to-date web browser with cookies and JavaScript enabled.
2. Paying the price for ordered Products, creating an Account within the Store, and using the Account functionalities—particularly providing and saving Customer data and browsing order history in the Store—are also included.
3. Creating an Account within the Store requires having an active email account.
4. When creating an Account in the Store, it is necessary to set a password. The Seller recommends that the password contains at least 8 characters, including both lowercase and uppercase letters, and at least one digit.
5. The Seller informs that using electronic services may involve risks such as internet criminals, attempts to fraudulently obtain data or payment means, viruses, and other malicious software. Therefore, it is recommended to apply adequate security measures such as:
   1. locking access to your device with a password or PIN,
   2. having active antivirus software with an updated virus database,
   3. having an updated operating system,
   4. verifying that personal data is entered on the correct website, especially by checking the URL’s correctness and whether the connection is encrypted,
   5. not sharing your Account password with anyone.
6. The Seller commits to providing electronic services continuously, 7 days a week. However, the Seller reserves the right to temporarily suspend or limit the provision of electronic services due to maintenance, servicing, or modifications of the Store. The Seller will inform Customers with an Account about such planned activities at least 3 days in advance if the use of electronic services will be impossible or limited. Such information will be sent to the email address provided in the Account. The Seller may also perform urgent repair work without prior notice, especially to fix errors or faults that do not require shutting down the Store for a long time.
7. The Seller reserves the right to temporarily suspend the Services in connection with modernization or reconstruction of the Store or IT system maintenance. The Seller will strive to ensure that interruptions are not inconvenient for Customers.
8. To the fullest extent permitted by law, the Seller is not liable for disturbances, including service interruptions caused by reasons beyond its control, such as force majeure (fires, floods, natural or meteorological disasters, etc.), unlawful actions by third parties, or incompatibility of the Store with the Customer’s device or technical infrastructure.

§ 6 Account Creation

1. The Customer has the right to create an Account within the Store, which enables access to additional Services indicated in § 4 section 1 letter e of the Terms and Conditions.
   Creating an Account is free of charge, voluntary, and is not required to purchase Products offered in the Store.
   A Customer may have only one Account in the Store.
   It is prohibited to share your Account with third parties or to use Accounts belonging to third parties.
2. To create an Account within the Store, you must:
   1. provide your email address,
   2. set a password,
   3. confirm that you have read and accept the Terms and Conditions,
   4. confirm that you have read the privacy policy.
3. To place orders for Products using an Account, a Customer who is a Consumer should provide the following personal data:
   1. first and last name,
   2. delivery address (if different from the residence address),
   3. phone number.
4. To place orders for Products using an Account, a Customer who is not a Consumer should provide the following personal data:
   1. full and shortened company name or first and last name,
   2. business address,
   3. delivery address (if different from the business address),
   4. VAT identification number (NIP),
   5. phone number,
   6. details of the company administrator, i.e., the person acting on behalf of the non-Consumer Customer (position, email address, first and last name, gender).
5. During the registration process and when using other Store features, the Customer is obliged to provide true, accurate, and up-to-date data which they are authorized to use. The Customer must promptly update their data in case of any changes.
6. Logging into a registered Account requires entering the login (which is the email address) and password.
7. If the Customer withdraws consent to any of the Terms and Conditions, they are obliged to immediately delete their Account.
8. The Customer can delete their Account free of charge at any time by using the "delete account" option or an equivalent feature available within the Account, or by sending an email request for deletion to [email protected].

§ 7 Placing Orders in the Store

1. To purchase a Product offered in the Store, the following steps must be taken:
   1. select the Product and add it to the shopping cart,
   2. go to the shopping cart and confirm the intention to purchase the selected Products,
   3. provide personal data required in the Order Form or log into the Account (which allows auto-filling of data provided in the Account by the Customer),
   4. choose the delivery method,
   5. choose the payment method,
   6. accept the provisions of these Terms and Conditions and confirm having read the privacy policy,
   7. provide remarks or additional information,
   8. confirm the placement of the order.
2. In the case of a Customer who is a Consumer, providing personal data as mentioned in point c above includes the following data:
   1. first and last name,
   2. residence address,
   3. delivery address (if different from the residence address),
   4. email address.
3. In the case of a Customer who is not a Consumer, providing personal data as mentioned in point c above includes the following data:
   1. first and last name or company name,
   2. business address,
   3. delivery address (if different from the business address),
   4. VAT identification number (NIP),
   5. email address,
   6. phone number (optional).
4. After filling out the Order Form and completing all necessary steps to place the order, the Customer has the right to submit an offer to purchase the selected Products by clicking the button “order with obligation to pay” or another button with equivalent wording.
5. The Products available in the Store, as well as information about the Products, including prices or availability, constitute an invitation to submit offers. Upon receiving information about the Customer’s offer (i.e., placing an order via the Store) electronically, the Seller confirms acceptance or refuses the offer, stating the reason for refusal.
6. The Seller confirms acceptance of the offer within 3 business days from the date it was submitted by the Customer. Failure to respond within this period is considered a refusal to accept the offer.
7. If the Customer has submitted an offer to purchase a Product and the Seller has confirmed acceptance of this offer, a Contract is concluded between the Parties.

§ 8 Payments

1. Placing an order for a Product in the Store obliges the Customer to make a payment for that Product.
   The Seller allows the Customer to choose the payment method for the ordered Products. Detailed information about payment methods is provided by the Seller within the Store in the Order Form.
2. The Customer may make payment for the ordered Products:
   1. by traditional bank transfer – in this case, the Seller will provide the Customer with the bank transfer details immediately after the Customer places the order. This information will be sent to the Customer’s email address,
   2. using PayU or Przelewy24 services, if the Seller offers this option – in such case, immediately after placing the order, the Customer will be redirected to the website of the chosen external payment service provider – for PayU, the provider is PayU S.A., Grunwaldzka 186, 60-166 Poznań, VAT ID: 779-23-08-495, KRS: 0000274399; for Przelewy24, the provider is PayPro SA, Kanclerska 15, 60-327 Poznań, VAT ID: 779-236-98-87, KRS: 0000347935. After the Customer selects the payment provider, the payment mediation service is carried out according to that provider’s terms and conditions,
   3. by payment card,
   4. upon delivery (if cash on delivery option is chosen),
   5. upon personal collection of the Product (if personal pickup is chosen).
3. The Customer is obliged to make payment for the ordered Products within 3 days from the date of ordering. However, if the Customer chose payment upon delivery or personal pickup, payment is due at the time of receiving the Products.
4. If the payment deadline of 3 days expires without payment being received by the Seller, the Seller has the right to cancel the order and withdraw from the Contract.
5. If the Seller refuses to accept the purchase offer or does not accept it, the Seller will promptly refund the amount paid by the Customer using the same payment method previously used by the Customer.
6. Prices of Products shown in the Store include gross amounts, i.e., the VAT at the applicable rate. Logged-in users may enable net price display (excluding VAT) in their customer panel. These prices do not include additional charges related to Product delivery. Delivery price information will be provided by the Seller in the Order Form.
7. In case of informing about a price reduction for a Product, the Seller undertakes to also display the lowest price of that Product valid in the 30 days prior to the price reduction. If the Product was made available for sale by the Seller for less than 30 days, the Seller will show the lowest price from the day the Product was first made available until the day the reduction was introduced.
8. The Seller will begin order processing within 5 business days after confirming the possibility of fulfilling the order, in accordance with §7 section 5 of the Terms and Conditions, and after payment for the Product has been credited to the Seller’s bank account or confirmation of payment receipt is received from the external payment service provider, unless the Customer chose payment upon delivery or personal pickup.

§ 9 Deliveries

1. Delivery of the Product to the Customer is subject to a fee, unless the Agreement provides otherwise. The costs of delivering the Product (including transport fees, delivery charges, and postal services) are indicated to the Customer within the Store and in the Order Form.
2. Personal pickup of the Product by the Customer is free of charge.
3. The Seller allows the Customer to choose the method of delivery of the ordered Product. The Seller cooperates with external entities providing courier services. Detailed information regarding delivery methods is provided by the Seller within the Store in the content of the Order Form.
4. If the Customer chooses a delivery method other than personal pickup, the Product will be sent by the Seller within the time specified in its description, subject to paragraph 5 of this section, in the manner chosen by the Customer during order placement.
5. In the case of ordering Products with different delivery times:
   1. the delivery time shall be the longest indicated time,
   2. the Customer has the option to request partial delivery of the Products or delivery of all Products after the entire order is complete.
6. If the Customer chooses personal pickup of the Product, the Product will be ready for collection by the Customer within the time specified in the Product description. The Customer can check the order status in the user panel available on the website.
7. In the case of ordering Products with different readiness times for pickup, the readiness time for pickup shall be the longest indicated time.
8. The Customer who has chosen the personal pickup option is obliged to collect the Product within 3 days from the day of receiving the notification of Product readiness for pickup.
9. At the moment of receiving the shipment containing the Products, the Customer is obliged to inspect the delivered shipment with the Products. In the case of Customers other than Consumers or Individual Entrepreneurs, they are required to take the following actions:
10. In the event of detecting shortage, damage, or tampering with the shipment, to immediately document its condition by a protocol in the presence of the carrier,
11. If a shortage or damage to the shipment that is not externally visible at the time of receipt is discovered after the shipment is handed over, to demand from the carrier a protocol documenting the condition of the shipment immediately after discovering the damage, but no later than within 7 days from the date of receipt of the shipment.
12. Failure to undertake the above actions by Customers other than Consumers or Individual Entrepreneurs will result in exclusion of the Seller’s liability towards the Customer for damages or shortages in the shipment.
13. Delivery of the Product is possible worldwide, unless otherwise stated in the Product description.

§ 10 Withdrawal from the Agreement

1. A Consumer or an Individual Entrepreneur has the right to withdraw from the Agreement concluded with the Seller within 14 days from the day of receiving the ordered Product, as well as within the period between placing the order and receiving the Product, without giving any reason.
2. The right to withdraw from the Agreement does not apply to Clients other than Consumers or Individual Entrepreneurs, except in the situations referred to in § 11 of these Terms and Conditions.
3. In the event of withdrawal from the Agreement, the Agreement is considered not concluded.
4. To meet the withdrawal deadline, it is sufficient for the Consumer or Individual Entrepreneur to send a statement of withdrawal before the expiry of that deadline.
5. The statement of withdrawal from the Agreement can be made using the model withdrawal form which constitutes Annex No. 1 to these Terms and Conditions.
6. In the case of an Agreement covering multiple Products delivered separately, in batches or in parts, the deadline referred to in section 1 runs from the delivery of the last item, batch, or part.
7. In the case of an Agreement involving the regular delivery of Products for a specified period (subscription), the deadline referred to in section 1 runs from taking possession of the first of the Products.
8. If the statement of withdrawal from the Agreement is made by the Consumer or Individual Entrepreneur before the Seller accepts the offer, the offer ceases to be binding.
9. The statement of withdrawal can be submitted by sending it to the Seller by postal mail or by electronic mail to the contact address provided in § 3 section 1 of these Terms and Conditions.
10. After submitting the statement of withdrawal from the Agreement, the Consumer or Individual Entrepreneur is obliged to immediately, but no later than within 14 days from the day on which they withdrew from the Agreement, return the received Products to the Seller’s address referred to in § 3 section 1 of these Terms and Conditions.
11. The Seller shall refund the amounts paid by the Consumer or Individual Entrepreneur for the Products within 14 days from the day of receiving the withdrawal statement, but not earlier than after receiving the returned Products.
12. If, when purchasing the Product, the Consumer or Individual Entrepreneur chose a method of delivery other than the cheapest ordinary delivery method offered by the Seller, the Seller is not obliged to refund the difference between the cheapest delivery method and the delivery method chosen by the Consumer or Individual Entrepreneur.
13. The Seller shall refund the payment using the same payment method used by the Consumer or Individual Entrepreneur, unless the Consumer or Individual Entrepreneur expressly agrees to another refund method in the withdrawal statement, which does not incur additional costs for the Seller.
14. The direct costs of returning the purchased Product shall be borne by the Consumer or Individual Entrepreneur.
15. The Consumer or Individual Entrepreneur is liable for any diminished value of the Product resulting from handling it in a way that goes beyond what is necessary to establish its nature, characteristics, and functioning.
16. The Consumer or Individual Entrepreneur may not return the Product and withdraw from the Agreement if the subject of the Agreement is a non-prefabricated item, made according to the Consumer’s or Individual Entrepreneur’s specifications, or serving to satisfy their personalized needs. This particularly applies to Products that are modified for the Client or produced from scratch according to their order.

If the Consumer or Individual Entrepreneur buys a Product as part of a set with another Product, it is only possible to return the entire set. When the Consumer or Individual Entrepreneur withdraws from the Agreement, they also withdraw from any additional contracts related to this Agreement.

§ 11 Return of Goods

1. The return of the Product by a Client who is not a Consumer or Individual Entrepreneur is only possible after obtaining prior written consent from the Seller, under pain of nullity.
2. In the case described in section 1, the Product will be accepted by the Seller as part of the return procedure if all the following conditions are met:
   1. the Product is delivered to the Seller at the Client’s cost and risk within no more than 14 calendar days from the date of sale,
   2. the returned Product must be in its original factory packaging and must not show signs of use, damage, or assembly,
   3. a properly completed return protocol, available on the website www.margo24.pl, must be attached to the return,
   4. the Product was not procured by the Seller as a special order for the Client.
3. The Seller will refund the amount paid by the Buyer for the Product (excluding shipping costs) to the Buyer within 14 days after making a correction to the sales document and receiving from the Buyer properly signed corrective documents with a readable name and surname along with the date of confirmation (a signature with a readable name stamp is also acceptable).
4. The Seller is entitled to deduct the Product’s shipping costs from the refund amount.
5. If a Buyer not entitled to return the Product returns the Product to the Seller, the Seller will either refuse to accept the return or will return the Product to the Buyer at the Buyer’s cost and risk.

§ 12 Seller’s Liability for Compliance of the Goods with the Agreement. Warranty

1. The Seller delivers only Goods that comply with the Agreement within the meaning of Article 43b paragraphs 1 and 2 of the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2020, item 287 as amended, hereinafter referred to as the "Consumer Rights Act"). To that extent, the Seller is liable to the Consumer and the Individual Entrepreneur in accordance with the provisions of Chapter 5a of the Consumer Rights Act. An excerpt of the provisions regulating the Seller’s liability towards the Consumer and the Individual Entrepreneur for the conformity of the Goods with the Agreement constitutes Appendix No. 2 to these Terms and Conditions.
2. Claims arising from non-conformity of the Goods with the Agreement must be submitted in accordance with the provisions of these Terms and Conditions regarding complaints, regulated in § 13 of the Terms and Conditions — and the Seller shall also respond to such claims under this procedure.
3. The Seller’s liability under the warranty (Article 556 et seq. of the Act of 23 April 1964 – Civil Code, consolidated text Journal of Laws 2022, item 1360 as amended) for defects of Goods towards Clients other than Consumers or Individual Entrepreneurs is excluded.

§ 13 Complaints

1. Every Client has the right to submit complaints concerning the Services provided by the Seller electronically, including those related to the operation of the Store and Products purchased within the Store. This complaint procedure also applies to complaints regarding non-compliance of the Goods with the Agreement submitted by Consumers and Individual Entrepreneurs (§12 sections 1-2 of the Terms and Conditions). For claims made under warranty, §14 of the Terms and Conditions applies.
2. Clients may submit complaints:
   1. via email sent to the address: [email protected],
   2. by mail, sending correspondence to the address: Margo sp. z o.o. sp. k., ul. Forteczna 7, 87-100 Toruń.
3. The complaint must include:
   1. an email address; Clients who have a registered Account in the Store should, if possible, provide the email address used during Account registration,
   2. first and last name or company name,
   3. a description of the objections, including, if possible, photos of the defective Product and a description of the Product’s defects,
   4. the demand (what the Client requests).
4. Before considering the complaint, the Seller has the right to request additional information from the Client if necessary for proper handling of the complaint.
5. The Seller will consider the complaint within 14 days from the date of its receipt. Failure to respond within the specified time means that the Seller has accepted the complaint.
6. The response to the submitted complaint will be provided to the Client electronically at the provided email address or in writing to the Client’s postal address.

§ 14 Warranty Claims

1. In the case of warranty claims concerning a Product purchased by a Client who is not a Consumer or an Individual Entrepreneur, the following provisions shall apply:
   1. The claim will be considered by the Seller only if all of the following conditions are met:
      1. The claim is submitted within the manufacturer’s warranty period granted under the conditions specified by the Product’s manufacturer, by sending an email to: [email protected], along with the appropriate complaint form;
      2. The Product is delivered to the Seller’s headquarters (Margo sp. z o.o. sp. k., ul. Forteczna 7, 87-100 Toruń) at the Client’s cost and risk;
      3. The original correctly completed warranty form along with proof of purchase is included with the returned Product.
2. The manufacturer’s warranty for purchased goods and devices generally applies for 12 months from the date the sales document is issued to the Client. In cases where the manufacturer limits the warranty, warranty documents with a different warranty period will be issued.
3. The Seller will respond to the warranty claim no later than 14 days from the date the Product is delivered to the headquarters. If MARGO does not respond to the claim within 14 days, it is considered that the Client’s claim has been accepted.
4. The Seller reserves the right to extend the time for resolving the warranty claim in order to send the Product directly to the manufacturer after prior agreement with the Client.
5. In case of an unjustified claim, particularly due to the absence of a defect, or when the defect results from reasons attributable to the Client or another entity, all costs incurred by the Seller related to such intervention shall be borne by the Client.
6. In the event of damage to the Product during transport and a finding of improper packaging, the complaint will be automatically rejected.
7. The parties exclude the Seller’s liability under the warranty with regard to Clients who are not Consumers or Individual Entrepreneurs.

§ 15 Copyright

1. The Store and its individual components constitute a work protected by the provisions of the Act of 4 February 1994 on Copyright and Related Rights (consolidated text: Journal of Laws of 2019, item 1231, and 2020, item 288). The Seller holds all rights, including intellectual property rights to the Store, including graphics, descriptions, product photos, commercial materials, marketing content, website content, and source code. Acceptance or execution of the provisions of these Terms and Conditions, including the Client’s use of the Store’s functionalities, shall not constitute an infringement of any rights or interests of third parties.
2. All proprietary rights to the Store and the materials posted therein, as indicated in paragraph 1, as well as all related rights (including all adaptations and copies), remain the property of the Seller.
3. The Client is entitled to use the Store in accordance with its purpose, in a manner that does not infringe on the rights of the Seller or other Clients.
4. The Client is obliged to:
   1. observe copyrights and industrial property rights, including those arising from the registration of inventions, patents, trademarks, utility models, and industrial designs of the Seller,
   2. refrain from posting unlawful content anywhere within the Store, in particular: infringing legally protected interests of the Seller or other Clients, contrary to social coexistence principles, vulgar or offensive, as well as contrary to the Terms and Conditions or violating the law,
   3. refrain from any actions that would violate the privacy or personal rights of other Clients,
   4. refrain from any actions constituting unauthorized interference with the Store’s IT system, including source code and databases, as well as actions that could hinder or disrupt the Store’s operation, including destroying, modifying, deleting, damaging, or restricting access to the Store by others,
   5. use the Store and all materials in accordance with the Terms and Conditions,
   6. not make or enable any copies of the Store and all materials and rights related to the Store,
   7. refrain from actions aimed at discovering the source codes of the Store, which constitute and contain trade secrets. In particular, the Client shall not reproduce, decompile, or disassemble, obtain or modify the source code, nor use it wholly or partly for other utility or educational purposes.
5. The Seller has the right to immediately suspend the provision of electronic services and block access to the Store in case of receiving an official notification or request from a public administration authority or another authorized entity, or a Polish or foreign court, or a credible message about the Client using the electronic services unlawfully, contrary to the Terms and Conditions, possibly causing legal liability (in particular civil or criminal) or leading to infringement of third-party rights, until the clarification of all circumstances related to the received notification, request, or credible message. To the fullest extent permitted by law, the Seller shall not be liable to the Client for any damage resulting from the suspension of electronic services or blocking access to the Store.

§ 16 Liabilities

1. The Seller and the Client agree to cooperate with each other with mutual loyalty and respect for the principles of social coexistence.
2. The Client is responsible for maintaining the confidentiality of the password to their Account. The Seller shall not be held liable for unauthorized access to the Account resulting from third parties obtaining the password due to reasons attributable to the Client.
3. The Client bears full responsibility for violating legal provisions or causing damage through their actions in the Store, in particular as a result of providing false information, infringing personal rights, copyrights, and related rights.
4. To the fullest extent permitted by law, the Seller shall not be liable for disruptions, including interruptions in the operation of the Store caused by force majeure, unlawful actions of third parties, or incompatibility of the Store with the Client’s technical infrastructure.
5. In relation to entities other than Consumers and Individual Entrepreneurs, the Seller shall be liable only for damages caused by the Seller’s sole intentional fault, and the Seller’s liability for lost profits is excluded.

§ 17 Amicable Dispute Resolution

1. A Client who is a Consumer has the option to use out-of-court dispute resolution methods, including, among others, consumer arbitration courts operating at the Regional Trade Inspection Authorities. Detailed information regarding the procedure and method of dispute resolution in the form mentioned in the previous sentence can be found at https://www.uokik.gov.pl/wazne_adresy.php#faq596.
2. A Client who is a Consumer is also entitled to use the EU online ODR platform for out-of-court consumer dispute resolution, available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.
3. If the Client who is a Consumer wishes to use the ODR platform, when submitting a complaint via this platform, they should provide the following Seller’s e-mail address: [email protected].

§ 18 Final Provisions

1. In connection with the Client’s use of the Store’s functionalities, the Seller processes their personal data. Detailed information in this regard, including data about the data controller, purposes, and legal bases for data processing, is contained in the Privacy Policy, available in the Store.
2. A Client who has an Account within the Store may terminate the electronic service agreement at any time. A statement to this effect may be submitted to the Seller by sending a message (including an electronic message) to the address indicated in § 3 of the Terms and Conditions.
3. The Seller has the right to terminate the provision of electronic services with a thirty-day notice period. This may occur for reasons specified in the Terms and Conditions or for economic reasons, such as the cessation of business activities related to the operation of the Store. In such a case, the Seller shall send a termination statement of the electronic service agreement to the Client holding an Account in the Store via the email address provided during the Account registration.
4. Regardless of the above provisions, the Seller may terminate the electronic service agreement with the Client without notice in the event of gross violation of the Terms and Conditions by the Client, in particular violation of personal rights or privacy of other users, breach of the Store’s security, or infringement of the Seller’s copyright.
5. The governing law for the provisions of the Terms and Conditions is Polish law.
6. In matters not regulated by the Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on Electronic Services; the Consumer Rights Act; and the Personal Data Protection Act.
7. The Seller has the right to amend the provisions of the Terms and Conditions for important reasons, in particular in the event of changes in the Store’s functionalities, changes in the Seller’s business profile, or changes in legal regulations. Amendments to the Terms and Conditions come into effect 14 days after publication within the Store. The Seller shall inform Clients holding an Account in the Store of the amendments 14 days prior to their entry into force by means of a message sent electronically to the email address provided by the Client in connection with their Account. If the Client does not accept the new content of the Terms and Conditions, they are obliged to notify the Seller within 14 days from the receipt of the message, which will result in termination of the electronic services agreement.
8. An annex to the Terms and Conditions includes information on the right to withdraw from the agreement along with a template withdrawal statement and an excerpt from the Consumer Rights Act concerning the Seller’s liability for the conformity of the Product with the agreement.
   These Terms and Conditions are effective as of April 18, 2022.